Policies.

EVENT CANCELLATIONS

In the case of an event cancellation by the host Solace & Soul, you will be issued a refund in the manner funds were originally paid. Funds can take a few days to process and return to your account.

In the case of an event cancellation by the attendee within 12 hours of booked event, unfortunately we do not offer a refund or store credit.

If cancellation by attendee occurs prior to 12 hours before booked event, we will endeavour to fill your spot and issue a refund in the manner funds were originally paid. **If your space is unable to be filled prior to the event date, you will be issued a credit in the form of a coupon code, that can be used at solaceandsoul.com.au to book future events or to purchase products.

 

PRODUCT RETURNS

If you wish to return item(s) from the Solace & Soul online shop, please contact us at hello@solaceandsoul.com.au to discuss your return. Please indicate the order number you received at the time of purchase.

We will simply work with you to organise the best way in which you can return your items whether local drop off/pickup or via post.

All returning goods must be returned within 2 weeks of receiving your order and must be returned in original condition with original packaging.

Food items, such as Herbal Tea cannot be returned due to health and safety purposes. 

Returns will be credited in the manner in which they were originally paid.

 

PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Solace & Soul via the website www.solaceandsoul.com.au & websites associated.

COLLECTION AND PURPOSE

We lawfully collect information that is necessary for our business to function and for us to communicate with our customers/clients. The information we collect, and hold will depend upon the information you provide us. We may collect personal information from you while using our website if you input any personal information into the website where required. We do not collect personal information unless it is necessary for us to perform one of our functions and activities. On occasion, some of this personal information may be sensitive and we will only collect it with your consent or when required to by law. The purpose for which we collect personal information is to provide you with the best service experience possible.

 

DISCLOSURE

We customarily disclose personal information only to our service providers who assist us with operating the website. We will only disclose personal information to and an unrelated third party with your consent. Your privacy is important to us, we will NOT give information about you to Government Agencies, organisations or anyone else unless we are obliged to disclose under law.

 

MOST IMPORTANTLY

Please contact us if you have ANY issue at all, most of the time it is an easy fix and something that can be resolved. We want you to have a pleasant experience with us and will try our very best to assist with any issue you have.
 

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hello@solaceandsoul.com.au
Shed 1/2b Holmes Street, Ballarat 3350

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